Every Answer. A Smoother Payment Journey.

Begin by contacting the Digiway team or using the official registration process available for your service. Submit the required business information, complete applicable KYC verification and provide the requested bank details. Activation depends on successful verification and the approval requirements for the selected service.

Available services depend on your business arrangement and approved account configuration. Depending on the applicable offering, these may include payment gateway services, payment links, UPI collection, QR payments, virtual accounts, payouts and bill payment solutions. Contact our team to confirm which services are available for your business.

Open your merchant dashboard, where available, and search for the transaction using its reference details. Review the current status, amount and response information before confirming the payment outcome. If the transaction remains pending or unclear, share its reference with support for further investigation.

A payment may fail because of bank restrictions, authentication issues, network interruptions, risk checks or temporary technical problems. Review the transaction response to identify the reported reason. If the customer's account has been debited, verify the final status before attempting the payment again.

Check the latest status of the original transaction first. Some transactions require additional time for confirmation or reversal through the relevant bank or payment network. Avoid collecting payment again until the original transaction has been checked. If the issue remains unresolved, contact support with the transaction reference and date.

Settlement timelines depend on the service, agreed processing cycle, banking operations and any applicable verification checks. Refer to your service agreement or dashboard for the relevant timeline. If the expected settlement window has passed, contact support with the settlement reference and related transaction details.

A payout may be delayed because of processing issues, incorrect beneficiary information, bank-side restrictions or additional verification requirements. Check the payout status and beneficiary details available to you. If the issue continues, provide the payout reference and relevant error information to support for review.

Locate the original transaction and review its associated refund or reversal status, where available. Keep the transaction reference, amount and date ready when requesting an update. Processing timelines can vary by payment method and financial institution, so contact support if the applicable processing window has passed.

Requirements depend on your business structure, selected service and applicable KYC policies. You may be asked for business registration details, PAN, bank account information, authorised signatory identification and supporting documents. The applicable document list will be communicated during onboarding.

Contact the Digiway team to confirm the integration options and API access available for your approved service. Your development team can then follow the relevant documentation, authentication instructions, request formats and testing procedures. Complete the required testing and approval steps before enabling production transactions.

Visit the API Documentation section, where available, to review supported endpoints, request parameters, authentication requirements and response codes. For unresolved errors, share the relevant error message and request reference with technical support. Never include passwords or secret API keys in your support request.

Reporting and reconciliation options depend on the services and dashboard permissions enabled for your account. Where available, use transaction references, timestamps, amounts and settlement records to compare payment activity with your internal records. If a discrepancy remains, share the relevant details with support for review.

Check whether any documents, clarifications or verification steps are pending. Ensure that your business details and submitted documents are complete and consistent. If you need an update, contact the onboarding team with your registered business name and application reference, where available.

Submit a request through the designated support channel and explain the issue clearly. Include the affected service, transaction reference, date and relevant error details. Share only the information needed to investigate the case, and remove sensitive customer information from screenshots or logs before sending them.

Use strong passwords, restrict dashboard access to authorised users and protect your API credentials. Never share passwords, OTPs or secret keys. If you suspect unauthorised access or unusual transaction activity, report it promptly through the designated support or security channel and follow the recommended account protection steps.

Transaction limits, fees and commercial terms depend on the selected service and your business agreement. Contact the Digiway business team for the applicable pricing and service terms before activation. Confirm relevant charges and limits before commencing transactions.

Support availability depends on your service arrangement and the applicable support process. When reporting a technical issue, provide the affected service, error response, approximate time and relevant request reference. The team can review the information and guide you through the appropriate troubleshooting steps.

Use the official contact channels listed on the Digiway website to reach the appropriate team. Share your business profile, intended services and expected transaction requirements. The team can guide you on available services, onboarding requirements and applicable commercial terms.