All checks passing
Operational
The monitored service is functioning normally according to the latest available status data.
Payment GatewayOperational
Platform Transparency
Know the Status. Stay in Control.
Get visibility into Digiway service availability, ongoing incidents and scheduled maintenance—all in one place.
Platform Status Overview
Understand Every Status Indicator.
Check the operational status of supported Digiway services and identify any reported disruptions.
Slower responses
Degraded Performance
A service may be experiencing slower responses, intermittent errors or reduced performance.
Payment GatewayDegraded Performance
Incident confirmed
Service Disruption
A confirmed incident is affecting some or all of the service's expected functionality.
Payment GatewayService Disruption
Planned window
Scheduled Maintenance
Planned technical work may temporarily affect the availability of a service.
Payment GatewayScheduled Maintenance
Service Status
Service-Wise Availability.
View availability across the payment services and platform components relevant to your business.
Live data
Payment GatewayAvailability of supported payment initiation and transaction processing services.30-day historyFrom monitoring
Live data
Payout ServicesStatus of supported payout processing and transaction status enquiries.30-day historyFrom monitoring
Live data
API ServicesAvailability of supported API endpoints and related integration services.30-day historyFrom monitoring
Live data
Virtual AccountsStatus of supported virtual account operations and related services.30-day historyFrom monitoring
Live data
Bill Payment ServicesAvailability of enabled bill payment workflows and related integrations.30-day historyFrom monitoring
How Monitoring Works
From Detection to Verified Recovery.
Understand how service checks and incident updates help you assess platform availability.
Monitor
Relevant service components are checked using the monitoring methods configured for the platform.
Investigate
Detected anomalies are reviewed to assess whether they indicate a service disruption or performance issue.
Communicate
Confirmed incidents and relevant maintenance updates are published with the latest available information.
Verify Recovery
Service status is updated after the relevant checks indicate recovery, with incident records retained according to the platform's policy.
Incident History & Updates
Clear Updates at Every Stage.
Stay informed about reported disruptions, investigation progress and service restoration.
Investigating
The technical team is examining a reported issue and assessing its potential impact on service availability.
Identified & In Progress
The issue has been identified, and corrective action is underway. Updates include the affected service and known impact.
Resolved
The reported incident has been resolved according to the latest verification. Any relevant follow-up information can be included in the incident record.
Payment Service IncidentStatus from monitoring
Affected service · Incident start time · Latest update
InvestigatingIdentified & In ProgressResolved
Incident Details
Each incident record shows a verified description of the issue, the services affected, the latest investigation update and the resolution details when available.
InvestigatingUpdate time from the incident record
Identified & In ProgressUpdate time from the incident record
ResolvedUpdate time from the incident record
Scheduled Maintenance
Planned Work, Announced in Advance.
Get advance notice of planned maintenance that may affect service availability.
Schedule
Maintenance Schedule
Confirmed maintenance dates, start and end times, affected services and the applicable time zone are displayed here.
Notify
Advance Communication
We explain the expected impact and share updates if the maintenance window or scope changes.
Confirm
Post-Maintenance Confirmation
A completion update is published after the relevant service has been checked and its status verified.
No Upcoming Maintenance?
When the schedule has been checked and no maintenance is planned, a clear message confirms that no upcoming maintenance has been announced.
Maintenance noticeMaintenance Calendar
IllustrativeMonth · Year
MTWTFSS
12345678910111213141516171819202122232425262728
Planned maintenance windowDate · Start – End · Time zone
Affected servicesShown when confirmed
Uptime & Performance
Measured Performance. Verified Records.
Review historical service availability and performance using verified monitoring records.
Performance OverviewIllustrative
DailyMonthly
AvailabilityResponse timeReporting period & methodology from monitoring records
Service Uptime
Verified availability percentages over selected reporting periods.
Response Time
Measured response-time trends where reliable metrics are available.
Historical Trends
Daily or monthly service history based on recorded monitoring data.
Data Transparency
The reporting period, update time and measurement methodology are clearly identified.
Why It Matters
Visibility Builds Confidence.
Clear status information helps your team understand service conditions, respond to disruptions and make better operational decisions. Use the System Status page as a central reference for verified availability updates and incident information.
- Visibility into monitored services.
- Clear incident and maintenance updates.
- Better-informed operational decisions.
FAQs
Contact Support →Frequently Asked Questions.
Quick answers to common questions about availability, disruptions and service updates.
What is the Digiway System Status page?
The System Status page provides visibility into the reported availability of monitored Digiway services. It helps merchants and partners review current service conditions, reported incidents and scheduled maintenance information.
How can I check whether a Digiway service is operational?
Review the service-wise status indicators and their latest update times. For transaction-specific issues, also verify the relevant transaction reference and contact the designated support channel if further investigation is required.
What does degraded performance mean?
Degraded performance indicates that a monitored service may be experiencing slower responses, intermittent errors or reduced functionality. The incident details explain the known impact and provide updates as information becomes available.
Where can I find information about an ongoing incident?
Check the incident section for the affected service, reported start time, latest investigation update and resolution information when available. Use the latest published update rather than relying on an earlier status message.
Does an operational status guarantee every transaction will succeed?
No. An operational indicator describes the monitored service according to the available checks. Individual transactions may still be affected by bank responses, payment networks, customer authentication, risk checks or other external conditions.
How will I know about scheduled maintenance?
Review the maintenance section for announced dates, time windows and affected services. Where notification subscriptions are supported, you may also be able to receive maintenance announcements through the available channels.
What should I do if my transaction fails while all systems appear operational?
Check the transaction status using the appropriate supported process before retrying. An operational platform status does not rule out an individual transaction failure. If the issue persists, contact support with the transaction reference and relevant error details, without sharing sensitive credentials.
How often is the System Status page updated?
The update frequency depends on the monitoring and publishing configuration. The page displays the actual last-checked or last-updated time from the underlying system rather than a fixed or manually assumed timestamp.
Where can I report a service issue?
Use the designated Digiway support channel to report the affected service, approximate time, transaction reference if applicable, and a redacted error message. Never include API secrets, passwords, OTPs or unnecessary customer information.
Merchant & Partner Support
Need More Clarity? We’re Here to Help.
If you’re experiencing a payment issue or need clarification about a reported incident, contact the Digiway support team with the relevant details for further assistance.