Identity
Business Identity
Understand the business behind every application.
KYC & Compliance · Merchant Verification
Verify Your Business.
Move Forward with Confidence.
Simplified merchant verification with Digiway Payment.
A Clearer Onboarding Experience
Business Verification, Made Clear.
Digiway Payment follows a structured merchant verification approach to understand your business, review relevant documents and support responsible onboarding for eligible payment services.
- Clear documentation requirements
- Structured verification checks
- Guidance when additional information is needed
What We Verify
Built on Verified Business Details.
Ownership
Ownership Checks
Review relevant owners and authorised representatives.
Banking
Bank Validation
Check relevant account details for the requested service.
Compliance
Compliance Review
Support applicable verification and risk checks.
A Structured Approach
Every Detail Has a Purpose.
Each part of your application helps build an accurate picture of your business, its people and its banking arrangements.
Business Information
Legal name, registration, address and business activity.
Identity & Ownership
Relevant identity, ownership and authorisation details.
Tax & Registration
PAN, GSTIN where applicable, and supporting records.
Bank Account Details
Account ownership and relevant banking evidence.
Business Information
Start with the Right Details.
We review the information needed to understand your business structure, operating activity and eligibility for the requested payment services.
Legal NameBusiness name and registration records.
Business StructureProprietorship, partnership, LLP or company.
Business AddressRegistered or operating address, as required.
Business ActivityProducts, services and operating model.
Supporting documents may include incorporation certificates, partnership deeds or other relevant business registration records.
Identity & Tax Information
Accurate Details. Smoother Reviews.
Tax IDPAN
XXXXX0000XPAN Verification
Review applicable PAN details through authorised verification sources.
GSTIN · 00XXXXX0000X0Z0GSTIN Validation
Check GST registration details where applicable.
Identity check
Identity Verification
Review relevant documents for proprietors, directors, partners or authorised signatories.
Required documents and verification methods depend on the business type, applicable rules and requested service.
Business Ownership & Authority
Know Who Represents the Business.
Merchant verification may include checks on individuals who own, control or legally represent the applicant.
Proprietors
Identity and business ownership details.
Partners & LLPs
Relevant partnership and authority records.
Company Directors
Company records and authorised representation.
Beneficial Owners
Ownership information where required.
Authorised signatories: Evidence of authority may also be required for individuals submitting applications or acting on behalf of the business.
Banking & Settlement Readiness
Verify the Account. Validate the Details.
Account Ownership
Check the relationship between the applicant and account holder.
Bank Details
Review account information and supporting proof.
Account Validation
Use appropriate verification methods where available.
Mismatch Review
Refer discrepancies for clarification or further review.
Possible documents: Cancelled cheque, bank statement or other accepted account proof, depending on the service and verification requirements.
Your Documents, by Business Type
Know What to Keep Ready.
This guide helps businesses prepare for onboarding. The final checklist may vary by service, risk profile and applicable requirements.
Keep ready
Proprietorship
- PAN and proprietor identity details
- Accepted business or address proof
- Bank account proof
- GST details, where applicable
Keep ready
Partnership Firm
- Partnership deed and business PAN
- Relevant partner identity details
- Authorisation documents, where required
- Bank account proof and applicable GST details
Keep ready
Limited Liability Partnership (LLP)
- Incorporation and LLP registration records
- PAN and relevant partner details
- Authorisation and ownership information
- Bank account proof and applicable GST details
Keep ready
Private Limited Company
- Certificate of Incorporation and company PAN
- Relevant director and authorised signatory details
- Ownership or beneficial ownership information, where required
- Bank account proof and applicable GST details
Important: This is an indicative guide, not a universal mandatory-document list. You will be asked only for the documents applicable to your business and requested service.
A Clear, Step-by-Step Process
From Application to Review.
- Apply
Submit Your Application
Share your business details and requested documents.
- Review
Document Review
Check the application for completeness and consistency.
- Verify
Business & Identity Checks
Conduct the applicable verification checks.
- Comply
Bank & Compliance Review
Review relevant account information and applicable requirements.
- Clarify
Resolve Queries
Provide additional details if requested.
- Outcome
Verification Outcome
Receive the outcome and proceed to the next step, subject to required approvals.
Apply→Verify→Review→Outcome
Application Visibility
Know What Happens Next.
A clear status interface can help merchants understand application progress and identify the next action.
Application statusLive viewRef ••••••
Submitted
Application Submitted
Application received.
Next stepNo action needed right now
In review
Under Review
Information is being checked.
Next stepKeep your documents handy
Action
Action Required
Additional information may be needed.
Next stepRespond to the request
Complete
Review Completed
The relevant review stage is complete; further approval may still apply.
Next stepWatch for further approval updates
Illustrative status stages. Live tracking is available only where supported by the onboarding system.
Need to Update Something?
Fix the Details. Continue the Process.
If an application contains missing documents, inconsistent information or details requiring clarification, the merchant may need to provide additional evidence before the review can proceed.
Identify the Issue
Review the specific document or information requiring attention.
Correct the Details
Provide accurate information and valid supporting documents.
Resubmit for Review
Submit the correction through the designated onboarding channel, where supported.
Responsible Information Handling
Your Information Matters.
Digiway Payment handles merchant information in line with its applicable privacy policy, security practices and legal obligations.
Controlled Access
Limit access to authorised personnel.
Secure Handling
Apply appropriate safeguards to documents and personal information.
Purpose-Based Collection
Request information relevant to onboarding and applicable requirements.
Data Retention
Handle records in line with applicable retention obligations.
Digiway Payment · Merchant OnboardingSupport is subject to the channels and services available through Digiway Payment.
Ready to Get Verified?
Complete your merchant verification and take the next step towards payment service onboarding.
Need Help with Your Application?Contact our merchant onboarding team for assistance with documentation, verification queries or application status.
Merchant KYC & Verification
Your Questions, Answered.
Everything you need to know about documents, verification checks, timelines and application status.
What is Merchant KYC?
Merchant KYC is the process of verifying a business's identity and relevant information before onboarding for applicable payment services.
Why is merchant verification required?
It helps establish business identity, assess eligibility and support applicable compliance requirements.
Who needs to complete merchant KYC?
Businesses applying for relevant payment services may need to complete verification, depending on the service and provider requirements.
Which documents are required?
Requirements may include PAN, business registration records, applicable GST details, identity documents and bank account proof.
Is GST registration mandatory for every merchant?
No. GST documentation depends on applicable tax rules, business circumstances and service requirements.
Is Aadhaar compulsory?
Not universally. Accepted identity documents depend on applicable rules and the verification method.
How is a bank account verified?
Account information may be checked using appropriate verification methods and supporting documents.
How long does verification take?
Timelines depend on document completeness, required checks and any additional clarification. Our team will share timelines once they can be confirmed for your application.
Can I update submitted documents?
Where supported, you can provide corrected documents through the designated onboarding process.
What if my details do not match?
Further clarification or supporting evidence may be requested before the review can proceed.
Can a verification application be rejected?
Yes. An application may be declined if eligibility requirements are not met or relevant verification checks are unsuccessful.
Does KYC completion guarantee activation?
No. Final activation may depend on additional compliance, commercial, technical or provider approvals.
How is my information protected?
Information is handled according to the applicable privacy policy, security practices and legal obligations.
Can additional documents be requested?
Yes. Additional evidence may be required based on the business structure, requested service or review findings.
How can I check my application status?
Check the designated onboarding dashboard, where available, or contact the relevant support team.
What should I do if my application is delayed?
Contact the designated onboarding support team with your application reference and details of the issue.
Can I apply if I operate a small business?
Small businesses may apply for eligible services, subject to the relevant service requirements and verification checks.
Do all business types require the same documents?
No. The required documents may differ according to legal structure, ownership and requested payment services.